Shipping policy

 

Shipping Policy

Thank you for choosing Maison Aurora for your shopping needs. Below you'll find all the details regarding our shipping process and policies.

Domestic Shipping Policy (Switzerland)

Shipment Processing Time

Orders placed with Maison Aurora are typically processed within 1-2 business days. Please note that orders are not processed, shipped, or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

• Standard Shipping: CHF 7.90

  • Estimated delivery time: 2-4 business days

• Express Shipping: CHF 10.90

  • Estimated delivery time: 1-2 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the shipping location and other factors.

Shipment Method

We utilize Swiss Post for all our shipments within Switzerland.

Shipment to P.O. Boxes or APO/FPO Addresses

Please note that we do not ship to P.O. boxes or APO/FPO addresses within Switzerland.

Customs, Duties, and Taxes

Since our shipping is limited to Switzerland only, there are no customs duties or taxes applied to your orders.

Damages

In the rare event that a product is damaged or lost during shipping, Maison Aurora offers a hassle-free solution. We will either provide a free refund for the damaged item or resend the same package at no additional cost to you. Please contact our support team immediately if you receive a damaged or lost item.

International Shipping Policy

At this time, Maison Aurora does not offer international shipping. We ship exclusively within Switzerland.

Returns Policy

Our Returns & Refunds Policy outlines the terms and procedures for returning orders. Please refer to this policy for detailed information regarding returns.

Eligibility for Returns

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

Your item must be returned within 30 days of the purchase date.

Initiating a Return

To initiate a return, please contact our customer support team at info@givelle.ch or call us at . Please provide your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed with the return.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

Refund Process

Once your return is received and inspected